Privacy Policy

At Luisa Bruni by Kumar, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR – EU 2016/679).

1. Information We Collect

When you interact with our website or place an order, we may collect the following information:

  • Personal Details: Name, email address, phone number, billing and shipping addresses.

  • Payment Information: Secure payment details processed by third-party providers (we do not store card details).

  • Order Information: Products purchased, transaction details, delivery preferences.

  • Technical Data: IP address, browser type, device type, and website usage statistics.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and deliver your orders (including customs and courier requirements).

  • To communicate with you regarding your purchase, shipping updates, or inquiries.

  • To improve our website and services.

  • To send marketing communications (only if you opt-in).

  • To comply with legal obligations (such as tax and accounting records).

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

  • Contractual necessity – to fulfill your order.

  • Legal obligations – to comply with tax, customs, and consumer protection laws.

  • Legitimate interests – to improve our services.

  • Consent – for marketing and promotional communications.

4. Data Sharing

We may share your data only with trusted third parties, including:

  • Payment processors (e.g., PayPal, banks).

  • Shipping and courier companies (for delivery from India to Italy).

  • IT service providers (for secure hosting and analytics).

  • Legal authorities if required by law.

We never sell or rent your personal data to third parties.

5. International Data Transfers

Since products are shipped from India to Italy, your personal data may be transferred and processed outside the EU.

  • We ensure that such transfers are protected under GDPR-approved safeguards.

  • Data is used strictly for order processing and delivery.

6. Data Retention

  • We retain your personal data only as long as necessary for the purposes stated above.

  • Order-related data may be kept for up to 7 years for tax and legal compliance.

  • Marketing consent can be withdrawn anytime.

7. Your Rights (Under GDPR)

As a customer in the EU (Italy), you have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion of your data (“Right to be Forgotten”).

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at kumar14437@gmail.com.

8. Cookies & Tracking

  • Our website uses cookies to improve functionality and user experience.

  • You can manage or disable cookies via your browser settings.

  • For more details, please refer to our Cookie Policy.

9. Data Security

We use secure servers, encryption, and restricted access to protect your personal data from unauthorized use, loss, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the revised date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

 Email: kumar14437@gmail.com

 Address: Plot No.253, Upper Ground Floor, Vill.Saidulajab, South West Delhi, New Delhi- 110030.